FAQs19 de May de 2023 2023-06-27 12:30
Conva | FAQ’s Your answer can be found here
Here you will find answers to the most common questions our customers often have. Our aim is to provide you with all the information you need to get the most out of our products. If you can’t find the answer you’re looking for, don’t hesitate to contact our customer service team. We will be happy to help you.
Is it possible to change the dimensions of the sunshades?
With the exception of certain specific models indicated in the corresponding data sheets, it is not possible to modify the dimensions of the sun visors.
How high are the sunshades?
There are different height measurements, the height of each article is indicated in the technical data sheets. In some cases the height is adjustable, as the pole has two parts. On the other hand, the height of the parasol base must be taken into account.
Is it possible to have the frame in a colour other than the standard colours?
It is not possible, it is not possible to change the colour of the frames.
Are there fabric replacements?
Yes, we have fabric replacements available for all CONVA parasol models. They may also fit other parasol models of the same size.
Can enclosures be installed on all parasols?
No, it is only suitable for Master and Giant sunshades. In the case of the Heavy Duty range, they can be installed, but we advise you to install them with a recessed base.
Is it possible to install enclosures and flashings on other sunshades than CONVA sunshades?
Yes, no problem. We will study the proposal and try to produce it.
What is the delivery time for the sunshades?
It depends on the type of fabric. Beige polyester sunshades are usually ready for fast delivery. Other fabrics and colours vary in delivery time. Normally, delivery times do not usually exceed 15 days as long as we have stock and we are not in weeks of high production.
Is there a waterproof parasol model?
At the moment we don’t have any model, but the parasols with Masacril fabric have a high water repellency, it is a fabric used to make awnings.
Is it possible to make sunshades with fabrics that are not in the CONVA fabric range?
You will be able to consult any proposal you have, we are always open to adapt to your needs. Large quantity projects are more favourable to work on different fabrics outside the chart.
Do the parasols include the base?
No, the base is not included. But you can choose from the bases we recommend for each type of parasol.
Can wheels be fitted to the parasol bases?
No, this is not possible. But there are several models of bases that do include wheels.
Can a parasol base be displaced?
Yes, it is possible. But this displacement has to be short, as the base could be injured by long-distance displacements.
Which base should be used for the sunshades?
The diameter of the parasol pole should be checked to see if it is suitable for the diameter of the base tube. In addition, the type of installation is important when choosing a base and can be adapted to weather conditions, soil types and urban regulations. We offer a selection of bases that can be compatible for each parasol, but the choice is always at the customer’s own risk.
What is the difference between polyester and acrylic fabrics?
The polyester fabric is a fabric with less performance and a lower quality than acrylic.
More information can be found on the finishing guide page.
What density and thickness do I choose for the cushions or loungers?
Chair cushions: We recommend the use of foams with a thickness of 3 cm. And thickness of 20 kg for acrylic and 25 kg for Nautic.
Sun loungers: We recommend the use of foams with a thickness of 5 cm. And thickness of 20 kg for acrylics and 25 kg for Nautic.
More density equals more weight. Harder at the beginning but more resistant over time. More comfortable and durable in the long run.
Are covers, cushions or sun loungers made to measure?
Yes, subject to minimum quantities and conditions, we usually carry out customised projects. Each proposal will be studied.
Can the planters be fitted with wheels?
It is not advisable, as they are designed to be fixed. However, they are prepared to be fitted with wheels, always at the customer’s expense.
What are the guarantees?
You can find all the information on the general warranty page.